Return and Refund Policy - Rashmi Chocolate

1. Overview

Rashmi Chocolate mein hum chahte hain ki aap apne chocolate products se puri tarah santusht rahein. Agar kisi wajah se aap apne order se khush nahi hain, toh humari policy aapki madad ke liye yahan hai. Humare products par niche di gayi sharton ke anusar return aur refund ki suvidha uplabdha hai.

2. Return Eligibility (Wapsi ki Shartein)

Product return karne ke liye niche di gayi baaton ka dhyan rakhein:

• Product delivery ke **7 dino** ke andar return request karni hogi.
• Item bilkul original condition mein hona chahiye (unused, unopened, aur undamaged).
• Saare **Original Tags**, packaging, aur quality seals barkarar honi chahiye.
• Invoice ya purchase proof hona anivarya hai.

3. Non-Returnable Items

Food products ki sensitive nature aur hygiene ki wajah se, kuch cases mein return accept nahi kiye ja sakte, jaise ki:

• Agar product ki packaging khul chuki ho (tamper-evident seal break hone par).
• Customized ya special order chocolates.
• Galat storage ke karan damage hone wale items.

4. Refund Process

Ek baar jab humein aapka return mil jata hai aur uska quality check pura ho jata hai, hum aapko notify karenge. Agar return approve hota hai:

• Refund aapke **Original Payment Method** (Bank Account/Card/UPI) mein credit kar diya jayega.
• Refund process hone mein aamtour par **5-7 working days** lagte hain.
• Shipping charges non-refundable hote hain, sivaye us case ke jab product humari galti se damaged mila ho.

5. Cancellations

Aap apna order tab tak cancel kar sakte hain jab tak wo **Ship** nahi hua hai. Ek baar order nikalne ke baad use cancel nahi kiya ja sakta.

6. Damaged or Wrong Products

Agar aapko koi galat ya damaged product milta hai, toh kripya turant (24-48 ghanton ke andar) humein contact karein aur product ki photo share karein. Hum bina kisi extra cost ke use replace ya full refund karenge.

Rashmi Chocolate website ka upyog karke, aap humari in sabhi Return aur Refund policy se sehmat hain.